Return Policy

1. Exchanges for size, color, or style

Customers may request an exchange within five (5) calendar days of receiving the product.

To qualify for an exchange, the garment must be:

• Unworn and unwashed.
• With all tags attached.
• In its original packaging.
• Free from stains, odors, makeup, alterations, or damage.
• In a condition suitable for resale.

2. Shipping costs for exchanges

When an exchange is requested due to size, color, style, or personal preference, the customer is responsible for:

• Shipping the garment back to Rosmar.
• Shipping the replacement product to the customer.

Rosmar will provide the return address after approving the request. Products must not be sent without prior authorization.

3. Availability for exchanges

Exchanges are subject to size, color, and style availability.

If the requested product has a higher price, the customer must pay the difference. No refunds will be issued for voluntary exchanges for lower-priced products.

4. Promotional products

Products purchased during promotions, clearance sales, or at a discount are not eligible for voluntary exchanges due to size, color, style, or personal preference.

This restriction does not affect the statutory warranty for manufacturing defects or the right of withdrawal where legally applicable.

5. Right of withdrawal

For purchases made through pijamasrosmar.us, consumers may exercise their right of withdrawal within five (5) business days of product delivery, where legally applicable.

Consumers must return the product using the same means and in the same condition in which it was received. Shipping costs arising from the withdrawal are the consumer’s responsibility.

When Rosmar offers products made to the customer’s specifications or clearly personalized, the statutory exceptions to the right of withdrawal may apply.

6. Refunds

When a withdrawal or return qualifies for a refund, the payment will be refunded through the method determined for the case, within the applicable statutory time limit.

For e-commerce transactions, eligible refunds will be issued within no more than fifteen (15) calendar days once the relevant conditions have been met.

Any additional processing time required by banks or payment providers after the refund has been issued will depend on those entities.

7. Warranty for manufacturing defects

Customers may request an inspection of a garment if it shows a possible defect involving materials, stitching, zippers, buttons, prints, or workmanship.

To begin the review, customers must send clear photographs and a description of the issue to the contact email address.

When a warranty claim is valid, Rosmar will provide the appropriate remedy under Colombian law and cover the shipping costs necessary to handle the claim.

8. Situations not covered by the warranty

The warranty does not cover damage caused by:

• Improper use of the garment.
• Washing or drying contrary to the care instructions.
• Normal wear and tear.
• Stains, burns, cuts, or accidents.
• Alterations or repairs performed by third parties.
• Damage caused directly by the customer.

9. How to submit a request

Customers must send their request to contacto@pijamasrosmar.us and include:

• The name of the person who made the purchase.
• The order number or reference.
• The reason for the request.
• Photographs of the product, where applicable.
• The desired replacement product or size.

Rosmar will review the information and send instructions on how to proceed. Physical receipt of a garment does not automatically mean the request has been approved.