Privacy Policy

1. Data controller

Rosmar, an online store operated by Ana María Ortiz, based in Pitalito, Huila, Colombia, acts as the data controller for personal data collected through pijamasrosmar.us.

Email for data protection matters: contacto@pijamasrosmar.us .

2. Data we may collect

Depending on how users interact with the store, Rosmar may collect:

• First and last names.
• Email address and contact number.
• Address and information needed to deliver orders.
• Information related to purchases, exchanges, and complaints.
• Messages sent through forms or customer service channels.
• IP address, browser, device, and browsing data.
• Communication preferences authorized by the user.

3. Purposes of processing

Personal data may be used to:

• Process, confirm, and deliver orders.
• Manage payments, invoicing, and purchase verification.
• Handle inquiries, exchanges, withdrawal requests, warranty claims, and complaints.
• Send order status updates.
• Prevent fraudulent transactions and protect the website.
• Improve products, services, and the browsing experience.
• Comply with legal, accounting, and commercial obligations.
• Send promotions with the data subject’s consent.

4. Consent

Personal data will be processed with the data subject’s prior, express, and informed consent whenever required.

Consent may be obtained through acceptance checkboxes, forms, checkout processes, electronic communications, or other mechanisms that provide evidence of the data subject’s consent.

5. Payment information

Electronic payments are processed by external service providers and financial institutions responsible for the technical and secure handling of the information needed to authorize the transaction.

Rosmar does not directly store customers’ full payment card details when these are processed by such providers.

6. Data processors and third parties

Rosmar may share only the information necessary with providers that support the store’s operations, such as shipping companies, web hosting providers, payment processors, invoicing services, technical support providers, and communication services.

These third parties will process the information in accordance with the authorized purposes, their contractual obligations, and applicable law.

7. Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, maintain the shopping cart, analyze website performance, and improve the user experience.

Some cookies may belong to external technology providers. Users may manage or delete cookies through their browser settings, although this may limit certain website features.

8. Data subject rights

Data subjects may:

• Review, update, and correct their personal data.
• Request proof of the consent they have given.
• Obtain information about how their data has been used.
• Submit inquiries, complaints, or claims.
• Request the deletion of their data where applicable.
• Withdraw consent where legally permitted.
• Access their personal data free of charge.

9. Inquiries and complaints

To exercise their rights, data subjects may send a request to contacto@pijamasrosmar.us .

The request must include:

• The data subject’s full name.
• Contact details.
• A clear description of the request.
• Documents verifying their identity, when necessary.

Rosmar will respond to the request within the time limits established by Colombian law.

10. Security and retention

Rosmar will implement reasonable security measures to protect information against loss, unauthorized access, alteration, disclosure, or misuse.

Data will be retained for as long as necessary to fulfill the stated purposes and any applicable legal, contractual, accounting, or commercial obligations.

11. Minors’ personal data

The store does not seek to intentionally collect information from children or adolescents without the appropriate consent of their parents or legal representatives.

12. Changes to this policy

Rosmar may update this policy to reflect operational, technological, or regulatory changes. Any changes will be published on this page.